Refund policy
Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, or with tags. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at care@wochee.co.ke. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at care@wochee.co.ke.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items, gift cards or giveaway items.
Refunds
Refunds will be made only through the original mode of payment (orders paid for in cash will be refunded through M-Pesa). The refunded amount will include 100% of the value of the item but will not include any shipping fees (when products are shipped), customs charges (for international orders), taxes, or packaging fees.
Refunds are processed as soon as the returned items have been received and accepted by the Wochee Customer Service team. Refunds are only issued for returns that have been approved under this policy.
Please confirm your order upon receipt.